Delivery Information

1. Current status

Silvermere Commerce Ltd is preparing for launch and is not yet accepting orders. The information below describes our planned delivery arrangements and will be confirmed in full before checkout opens. Nothing here creates a commitment to deliver by a particular date while the shop is closed.

2. Where we deliver

We intend to deliver to UK addresses at launch. Owner to confirm whether international delivery will be offered at launch or added later.

3. Dispatch and delivery times

• Items held by us will be dispatched promptly after payment confirmation, with the estimated dispatch time shown on the product listing.
• Supplier fulfilment: some orders may be fulfilled and dispatched directly to you by a third-party UK supplier on our behalf. Where this applies, delivery may take a little longer and packaging may differ, but Silvermere remains responsible for your order throughout.
• Estimated delivery times will be shown at checkout. Once trading begins, the statutory position applies: unless we agree otherwise, goods will be delivered without undue delay and within 30 days.

4. Delivery charges

Charges will be displayed clearly at checkout before you pay, and will depend on the service selected and the size and value of the order. Higher-value orders may require a tracked or signed-for service. Owner to insert the confirmed delivery price list before launch.

5. If something goes wrong

• If your order arrives damaged, contact us within 48 hours of delivery with photographs where possible.
• If your order has not arrived within the estimated window, contact us and we will investigate with the carrier or supplier.
• Your statutory rights — including under the Consumer Rights Act 2015 — are unaffected. See our Returns & Refunds page.

6. Contact

Delivery questions: accounts@silvermerecommerce.co.uk.